Real World Stories

How Can I Best Help My Customer To Succeed?

Everyone is hoping to succeed.
Most of them have a plan in place.
Only a few make it.

Learning how to be of most help is an art, and it is an art that cannot be practiced until you abandon the notion that there exists a magical alternative to skill and work. If technique and packaged software were all that you needed, success would be a snap and the need for skill and work would evaporate. We know better.

Each project may have similarities, but no two success stories are really the same. The paths vary as circumstances demand. You won’t find us describing the glorious home-run trot of one customer after another: “How did they do it? They bought our software!” We know better.

The repeated use of the same solution is characteristic of second-rate strategy. We are mighty suspicious of what we call “premature solutions”. As a matter of fact, we’re not that crazy about “solution certainty” either. If you fail to properly identify your problem, your solution is guaranteed to be premature. “Is my solution helping or hindering my efforts to solve my problem?” Don’t make it a habit of asking such a question, and you are guilty of solution certainty. We know better.

Our “real world” stories illustrate how we strive to best help customers to succeed. Our experience confirms that individuals welcome and value our approach. By reserving judgment about the best solution, by willingly learning what success means to the customer, and by making source code available, we seem to be able to foster a spirit of shared purpose. With satisfactory tools, curiosity and effort, we find that focusing on the problem allows the solution to suggest itself. The real world doesn’t need any help conjuring up wild variety. We just go along for the ride.

Global Tier-1 Investment Bank and Leading Derivatives Dealer

“Wouldn’t it be nice to share our pricing tools with our trading partners?” Initially we provided advice and assistance to help empower this leading bank’s counterparties with a subset of their tools and technology. This led to the adoption of browser-based editions of our product line. The bank made a simultaneous switch in their database architecture and we have helped make these adjustments go smoothly.

Cooperation continues today as we assist in the migration of the Derivatives Studio code from Java to C#. Like the work that has gone before, the effort demonstrates the flexible and transparent nature of our products.

One of the World's Largest And Consistently Top-Performing Hedge-Funds

A prominent hedge fund wanted greater certainty in their financial modeling. In particular they wanted greater control over the parameters that fed the models.

We helped identify specific objectives, organized a team, and wrote a system for integration to their environment.

A Big-Three Information Provider

One of the largest providers of financial information makes extensive use of the ALib product in several areas of its business.

Our tools provide this company the ability to carry out large-scale reporting of bond price and yield information. As a result of this we have made some specific enhancements to the library as part of our ongoing development programme.

ALib is also their tool of choice to price products for their audience of private clients.

Whether grinding through mountains of bonds, or furnishing prices to private clients, ALib has shown one customer that there is always “a way to get it done”.

Online Credit Default Swaps (CDS) Execution Platform

A customer needed an analytics library with proven ability to support a highly visible system (no surprises, please), and be capable ot quick and low-risk enhancement. ALib met the bill and was made the analytic engine for their online trading of credit default swaps (CDS). The CDS execution platform is a big move to add a new customer service, and ALib’s wide acceptance by the credit derivatives community allowed them to build it on a solid foundation.

A Family of End-Users and Re-Sellers

Our experience, our disposition, and our relationships bring us into contact with customers in varied and sometimes unexpected ways.

As the marketplace uses ALib, we constantly improve it. The flexible and open nature of our business finds expression in the flexible and open nature of the product. As we enhance our product for a customer’s need, the product itself gets improved for everyone. We believe that this process simply outperforms the alternatives, and with time will become widespread and universal.

• Its Analytic libraries are improved
• It works with Linux™
• It works with C#™
• Its libraries are “thread safe”
• It works with Excel™ “add-in” functions

An education provider in London uses Vizz for classroom instruction of derivative analysts. It’s a nice recommendation for the natural and easy appearance of our products.

Like others with successful tools, we are experiencing a steady rise in the number of requests to resell or embed our products. Check out our strategic alliances for a look at some of the organizations reselling Suite's products within their own offering